* A mother has parental responsibility (unless an adoption order has been made)

* A father has parental responsibility if he is married to, or was married to the mother.

* Or if he is named as the father on the birth certificate and was present when the birth was registered.

* Or if the parents have entered into a parental responsibility agreement.

* Or if the court has made a parental responsibility order.

* Other people can also have parental responsibility for children if the court has made a Child Arrangements Order or Special Guardianship Order

I confirm that the information I have filled in on this form, is to the best of my knowledge, both accurate and true.

Please read and sign to confirm your agreement

SECTION 2 – CONTACT CENTRE USER’S AGREEMENT

Keep a copy on your device for reference -you can print this on the next page

What can you expect of the Centre

• The Co-ordinator and Volunteers are here to offer support to families. They do not supervise families or pass comment or judgement on your situation; they do not write a report or provide evidence in court (unless there are child protection issues). The Co-ordinator or Volunteers cannot act as a go-between, give advice, enforce court orders or agreements made privately between parents, or sort out arrangements within a family. They remain neutral and impartial.
• If you are experiencing difficulties with arrangements for your children, you should seek advice from a solicitor or a Citizen's Advice Bureau.
• The Cambridge Family Mediation Service can provide a MEDIATION INFORMATION ASSESSMENT MEETING (MIAM). Contact Tel. 03309990959 or email: admin@mediateuk.co.uk Allia Business Centre , Kings Hedges Rd, Cambridge. CB4 2HY
• Contact at the Centre is only intended to be a temporary measure; places are usually offered for a maximum of six months. Requests for contact over a longer period will be referred by the Co-ordinator to the Chair of the management committee for authorisation.
• The Centres can be used as a point for handover between parents, provided it is agreed by both parents and the Co-ordinator has also agreed to the arrangements.
• The information that you provide to us is confidential; it is not passed on or shared with anyone else including the other parent/guardian; it is not made available for court proceedings. If you would like to see a copy of our confidentiality policy, please ask the Co-ordinator or Volunteer or go to our website: ceccc.org.uk

• If you are concerned about any aspect of the service we provide, please ask the Co-ordinator or a volunteer for a copy of our complaints procedure or download it from the website. If possible, please discuss the matter in the first instance with the Co-ordinator.

What the Centre expects of you 

• Children must always have one of their parents/guardians present whilst they are in the centre (either the person bringing them to the Centre or the person who is having contact at the Centre).

• You must supervise your child(ren) at all times while they are in the Centre; you remain responsible for their safety at all times.

• It is important that you arrive on time. If you do not, you are likely to cause distress to your child. If you encounter last minute problems or you are delayed, you must contact the other parent/guardian or the Co-ordinator (on 07812157448) as soon as you can.

• If a new court order is made, changing contact arrangements, the Co-ordinator must see a copy of the new order before the Centre can co-operate with the new arrangements.

• When you decide that you no longer need our services, let the Co-ordinator know right away. There is a great deal of demand for places at our Centres and there are usually families on a waiting list wanting a place at the centre.

• If you do not attend for two contact visits without contacting the Co-ordinator to explain why, you will automatically lose your place.

• You must not under any circumstances engage in an argument with the other parent/guardian or anyone else when you attend our Centre. Any person using abusive language or displaying aggressive or unacceptable behaviour will be required to leave the Centre.

• Anyone abusing staff members at the Centre will be asked to leave.

• Alcohol and drugs are not permitted in the Centre. Any person who is considered by the Co-ordinator or Volunteers to be under the influence of alcohol or drugs will be required to leave the Centre immediately.

• Smoking is not permitted in the Centre, including near children in the outside play areas.

• Please switch off your mobile phone while you are at the Centre so you can focus your attention on your child(ren).

• Children will not be allowed to leave the Centre with the person having contact unless written permission is given by the other parent/guardian or ordered by the Court.

• The person having contact at the Centre can take photographs of your child(ren) at the Centre if they have parental responsibility or the other parent/guardian gives permission. Having permission to take photos does not mean that you are permitted to put photos of the child(ren) on social media. Putting photos of children on social media may be an abuse of the child(ren)’s rights.

• Please do not send messages, money or any items to the other parent/guardian via your child(ren).

• Other family members or partners may attend sessions at the Centre only if they are named on the referral form or if the other parent/guardian has given consent, and with the Co-ordinator’s agreement.

• If your family needs support from an interpreter, you must arrange this yourself. The Centre cannot provide or pay for interpreters.

• Pets may not be brought to the Centre- although, of course, guide dogs are welcome.
• Volunteers do not give first aid to children. A first aid box is available for your use.

When you have read this page carefully, please sign and date below and then give to the Co-ordinator and keep a copy on your device.

 I confirm that I understand what I can expect of the Centre and what the Centre expects of me.

Thank you, the form is now complete.